Jumbuck Restoration is a cleaning business based in Melbourne, Australia. They offer a wide range of home services to local customers. Like many family run businesses, they have great service, and a fantastic reputation, but were finding it hard to communicate this message to people online.
The guys at Jumbuck knew they had to make a change. To take on the competition, they needed to get much better. Glen (the Director) got in contact with us after he saw one of our how-to videos on Youtube.
He explained that his business was generating healthy sales from offline marketing and word of mouth. However on Google and social media, Jumbuck was nowhere to be seen, and he wanted that to change.
We have seen the problems Glen was facing many times before, and knew exactly how to fix them. Jumbuck Restorations signed up for our Local SEO service. We knew we could help solve the two biggest issues Glen had.
Firstly, we improved the search rankings so that Jumbuck appeared in far more local cleaning searches. Also, we made sure they had a far higher position on the page. Doing this meant that local people who searched Google for cleaning services would see Jumbuck Restorations far more often, and in a much more noticeable place on the page.
Secondly, we helped them automate how they spoke to their customers, simplifying how feedback was asked for. This increased their number of online ratings, and the “word of mouth” reputation that they had was quickly transformed into online reviews.
Now, when people find them online, the reviews are a clear indicator of trust. Reviews help them to be more visible, but also help them overshadow the competition by highlighting that Jumbuck is the ‘preferred’ and ‘recommended’ provider.
Since starting in January 2020 we generated 1199+ leads and 195 5-star reviews for Jumbuck Restoration. They’ve been able to book in a wide range of new jobs. These include carpet cleans, rug cleans, and furniture cleans.
Glen left us a great 5-star review on Google. He said: “Thank you once again Digitool for helping our company through the minefield of Google. I can most highly recommend Daisy and her team. We are based in Melbourne, Australia so it truly is an International service that you are offering. More recently we have been using Digitool’s Google My Business page optimization with absolutely amazing results.”. Check out Glens, plus more of our Google customer reviews here